AI-assisted admissions follow-up for senior living
More tours.Less chasing.
Quid responds to website inquiries, helps families book tours, and keeps follow-up moving—while your team handles the conversations that need a person.
Quid is an AI-assisted admissions concierge that helps senior living teams respond to website inquiries, coordinate tours, follow up consistently, and route sensitive questions to staff.
One community. One inquiry source. One measurable 30-day pilot.
No missed inquiries or tours
Built for senior living admissions teams
Memory Care
Independent Living
Skilled Nursing
Quid is a friendly AI-assisted admissions concierge for communities where every inquiry matters, but staff cannot always stop to respond immediately.
The follow-up gap
One inquiry. Two very different paths.
Your team is doing ten things at once. Quid keeps routine admissions work moving while staff focuses on the people in front of them.
Before Quid
The manual path
- New website inquiry arrivesIt waits in the team inbox.
- Morning team meetingThe day’s priorities take over.
- Community tourStaff is focused on the visiting family.
- Calls and family questionsThe inquiry remains untouched.
- Inquiry is still waitingThe family may already be talking elsewhere.
With Quid
The automated path
- New website inquiry arrivesQuid starts the approved workflow.
- Inquiry acknowledgedThe family receives a warm, approved reply.
- Tour bookedThe family chooses from approved availability.
- Follow-up sentAcknowledged, booked, and visible to staff.
✓ Routine work completed automatically. Your team stays informed.
Follow-up opportunity
See what follow-up gaps may be costing you.
Adjust three simple inputs to estimate the monthly resident revenue connected to missed follow-ups or tours.
Follow-up opportunity calculator
Senior livingEstimated revenue leak$22,500per month
3 missed opportunities × $7,500 monthly revenue
A simple planning estimate, not a prediction or guarantee. It treats each missed follow-up or tour as one potential resident-month. Inputs are not stored.
How Quid works
From website inquiry to booked tour, without the usual chasing.
Quid does not make the admissions decision. Quid helps prevent the admissions process from stalling.
See How Quid WorksA family reaches outThey submit the inquiry form already on your website.
Quid respondsThe family receives a warm acknowledgement using language approved by your community.
A tour becomes easy to bookQuid offers available times, confirms the visit, and sends a reminder.
Follow-up stays on trackApproved follow-up continues after the tour and pauses whenever staff should take over.
Your team sees what mattersStaff sees inquiries, tours, replies, stalled leads, and overdue tasks in one clear view.
See Quid in action
See your admissions day before you change anything.
Explore the Quid dashboard for new inquiries, booked tours, follow-up, and human handoffs in one clear daily view.
4new inquiries
2tours booked
3reminders sent
1human review needed
New
1- Interest
- Memory Care
Acknowledged by Quid
NextTour options sent
Tour Offered
1- Interest
- Assisted Living
Waiting for family to choose time
NextFollow-up scheduled
Tour Booked
1- Interest
- Independent Living
Reminder scheduled
Needs Attention
1- Reason
- Care eligibility question detected
Human review required
Follow-Up Active
1- Stage
- Day 3 post-tour follow-up
Active
NextDecision-stage check-in
Walk through the dashboard, handoffs, daily summary, and follow-up flow.
See Quid in ActionRoutine work, handled
The repetitive work gets handled. The human work stays human.
Quid handles it
New inquiries
A warm, approved reply goes out right away.
AcknowledgedNew inquiry
Quid handles it
Tour booking
Available times are offered, booked, and confirmed.
Tour confirmedThursday · 10:30
Quid handles it
Post-tour follow-up
Thank-yous and next steps are sent on schedule.
Thank-you queuedTour complete
Quid handles it
Stalled inquiries
Quiet inquiries return to view before they disappear.
Follow-up dueNo tour selected
Quid handles it
Staff tasks
Non-clinical next steps reach the right person.
Assigned to LisaCall requested
Quid handles it
Daily summary
Tours, replies, and overdue work appear in one view.
4 need reviewGood morning
Planning your first workflow?Read the senior living admissions automation guide.
Quid knows when to stop
Automation for the routine parts. Real people for the important parts.
When a family shares medical information, asks about care eligibility, discusses medication, or needs a sensitive conversation, Quid pauses and alerts the designated staff member.
Quid does not
- Recommend a level of care
- Interpret medical information
- Assess clinical eligibility
- Discuss medications
- Make clinical promises
- Impersonate an employee
Quid does
- Acknowledge the family
- Flag the conversation
- Notify the right person
- Keep the request visible
- Record the handoff
Human review required
Clinical or eligibility question detected
Assigned to: Admissions Director
Status: Waiting for staff response
Built around your community
It sounds like your team, not a software company.
Quid is configured around your community name, services, approved FAQs, business hours, tour calendar, communication style, escalation contacts, and follow-up policy.
Your toneYour tour timesYour approved answersYour business hoursYour handoff rulesYour staff contacts
What changes
Faster replies without faster burnout.
Families hear back sooner
New website inquiries do not have to wait for someone to find time in the inbox.
More inquiries reach the next step
Tour options and clear calls to action make it easier for families to continue.
Follow-up becomes consistent
The intended admissions process is not dependent on how busy the week becomes.
Staff gets time back
The team spends less time recreating routine messages and checking spreadsheets.
Managers get visibility
Executive Directors can quickly see what is moving, what is overdue, and where staff attention is required.
30-Day Pilot
Start with one workflow. Prove it works.
Over 30 days, we learn how your admissions team works, configure Quid around that process, launch one controlled workflow, and show you what Quid handled.
Understand. Configure. Deploy. Measure.
Focused 30-day implementation
30-Day Quid Admissions Pilot
$1,000one-time
One community, one inquiry source, and one tour calendar.
Keep Quid for $899/month per community after the pilot.
Included
- Current workflow review
- Approved response and follow-up flow
- Human-handoff rules
- Controlled implementation
- Quid dashboard
- Daily admissions summary
- Monitoring and tuning
- End-of-pilot report
Four focused weeks
Week 1
Understand
We map how inquiries, tours, follow-up, and staff handoffs work today.
Deliverables
- Workflow map
- Tool review
- Pilot scope
- Handoff points
Week 2
Configure
We refine the workflow with one staff member and approve messages, timing, and handoff rules.
Deliverables
- Approved messages
- Follow-up timing
- Handoff rules
- Dashboard fields
Week 3
Deploy
Quid goes live for one inquiry source and one tour calendar.
Deliverables
- Live pilot workflow
- Dashboard
- Daily summary
- Staff alerts
Week 4
Measure
We monitor the workflow and report what Quid handled, what staff handled, and what should happen next.
Deliverables
- Pilot report
- Workflow findings
- Staff feedback
- Continuation recommendation
No long-term commitment is required to complete the pilot.
Questions senior living teams ask about Quid
What is Quid?
Quid is an AI-assisted admissions concierge for senior living communities. It helps respond to website inquiries, coordinate tours, send approved follow-up, route tasks, and show staff what needs attention.
Is Quid a CRM?
No. Quid is not a CRM replacement. It works around a focused admissions workflow and can connect with the inquiry form, calendar, email process, and lead system your team already uses.
Does Quid replace our admissions team?
No. Quid handles repetitive communication and coordination so staff can spend more time on tours, family conversations, and decisions requiring human judgment.
Does Quid answer incoming calls?
The initial version focuses on website inquiries, email communication, tour scheduling, and staff handoffs. Voice and SMS may be offered separately later.
Can Quid answer clinical questions?
No. Medical, clinical, medication, eligibility, and care-assessment questions are routed to a designated staff member.
What does Quid handle first?
Quid starts narrowly with one community, one website inquiry source, and one tour calendar. The first workflow usually covers acknowledgement, tour coordination, approved follow-up, visibility, and staff handoffs.
Who is Quid built for?
Quid is built for assisted living, memory care, independent living, and skilled nursing admissions teams that want more consistent non-clinical inquiry follow-up without replacing staff.
Free DIY Kit
Free: Senior Living Follow-Up Fix Kit
Get response templates, a tour follow-up sequence, a daily “what’s stuck?” tracker, and human-handoff checklist for your admissions team.
Senior Living Follow-Up Fix Kit
- Inquiry response templates
- Tour follow-up sequence
- Stalled-lead reactivation template
- Daily “what’s stuck?” tracker
- Human-handoff checklist
- Simple admissions workflow map
Built for assisted living, memory care, and senior living admissions teams. No spam.
